Terms of Service

Welcome to Mango9, Inc. ("Mango9", "we", "our", or "us"). These Terms of Service ("Terms") constitute a binding agreement between Mango9 and you, the user or customer ("Client", "You", or "Your"). By accessing or using our cloud telecom services, applications, or website (collectively, the "Services"), you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree to these Terms, you must discontinue use of the Services immediately.

1. Definitions

• Mango9: Refers to Mango9, Inc., its subsidiaries, affiliates, agents, and employees.
• Services: Includes Mango9's offerings such as VoIP, SIP trunking, messaging APIs, cloud-based telecom solutions, analytics, and support tools.
• User Data: Refers to all data provided by the Client or generated by their use of the Services.
• Confidential Information: Includes proprietary business information, technical data, and other sensitive materials disclosed under this agreement.

2. Acceptance of Terms

By registering, accessing, or using our Services, you agree to:

• Be at least 18 years of age or meet the legal requirements in your jurisdiction.
• Abide by all applicable laws, regulations, and these Terms.
• Use the Services solely for legitimate business purposes.

3. Account Registration and Security

3.1 Account Creation

To access our Services, you must create an account by providing accurate and current information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Updating your account details promptly to ensure accuracy.
• Any activity conducted through your account.

3.2 Unauthorized Access

You agree to notify Mango9 immediately of any unauthorized access or security breaches. Mango9 is not liable for damages arising from unauthorized use of your account.

4. Services Provided

4.1 Core Services

Mango9 provides:

• Telecom Solutions: High-quality voice services, SIP trunking, and scalable VoIP capabilities.
• Messaging Services: SMS, MMS, and instant messaging APIs with global reach.
• Developer Tools: APIs for seamless integration into your applications.
• Real-Time Analytics: Comprehensive metrics to optimize communication strategies.

4.2 Customizable Features

Mango9 offers tailored solutions to meet specific client needs, including:

• Custom workflows for call management.
• Advanced IVR (Interactive Voice Response) systems.
• Integration with CRM and ERP platforms.

4.3 Service Limitations

Mango9 does not guarantee uninterrupted or error-free service. Maintenance, updates, and third-party issues may cause temporary interruptions.

5. Prohibited Activities

You agree not to:

• Use the Services to transmit unlawful, harassing, defamatory, or fraudulent content.
• Attempt to hack, disrupt, or reverse-engineer any aspect of the Services.
• Send unsolicited bulk communications ("spam").
• Violate the intellectual property or privacy rights of Mango9 or third parties.

Violations may result in immediate account suspension or termination without refund.

6. Billing, Fees, and Payments

6.1 Payment Obligations

You agree to pay all applicable fees based on your selected pricing plan. Payments are:

• Due as specified in your billing cycle.
• Subject to applicable taxes, surcharges, and fees.

6.2 Late Payments

Overdue payments may result in:

• Suspension of Services.
• Late fees or interest charges.

6.3 Refund Policy

Fees are non-refundable unless explicitly stated in a separate agreement or required by law.

7. Data Privacy and Security

7.1 Data Protection

Mango9 implements industry-standard measures to protect User Data. However, we cannot guarantee absolute security due to the inherent risks of digital data transmission.

7.2 Compliance

Mango9 adheres to data protection regulations, including GDPR, CCPA, and other applicable laws.

7.3 Data Use

By using the Services, you grant Mango9 the right to process and analyze anonymized User Data to improve performance and develop new features.

8. Intellectual Property Rights

8.1 Ownership

Mango9 retains all intellectual property rights to the Services, including but not limited to:

• Software, source code, and algorithms.
• Brand elements such as logos and trademarks.

8.2 License to Use

You are granted a limited, non-exclusive license to access the Services for your internal business purposes. This license does not allow:

• Redistribution or resale of Services.
• Modification or creation of derivative works.

9. Customer Support

9.1 Availability

Mango9 offers customer support through email, chat, and phone during standard business hours.

9.2 Service Level Agreements (SLA)

Clients with premium plans may receive enhanced support, including guaranteed response times and priority issue resolution.

10. Service Suspension and Termination

10.1 Termination by Client

You may terminate your account at any time by providing written notice.

10.2 Termination by Mango9

Mango9 may suspend or terminate Services for reasons including but not limited to:

• Breach of these Terms.
• Failure to pay fees.

10.3 Post-Termination Obligations

Upon termination, you are responsible for:

• Settling outstanding balances.
• Retrieving your data before account deactivation.

11. Warranties and Disclaimers

Mango9 provides the Services "AS IS" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, Mango9 disclaims:

• Fitness for a particular purpose.
• Non-infringement.
• Accuracy and reliability of results.

12. Limitation of Liability

To the fullest extent permitted by law:

• Mango9 is not liable for indirect, incidental, or consequential damages.
• Total liability is limited to the amount paid for the Services in the prior 12 months.

13. Indemnification

You agree to indemnify Mango9 against any claims, damages, or liabilities arising from:

• Your breach of these Terms.
• Misuse of the Services.
• Violations of applicable laws.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Nevada.

14.2 Arbitration

Disputes will be resolved through binding arbitration conducted in accordance with the rules of the American Arbitration Association (AAA).

14.3 No Class Actions

You waive the right to participate in class action lawsuits against Mango9.

15. Changes to Terms

Mango9 reserves the right to update these Terms. Changes take effect immediately upon posting on our website. Continued use of the Services constitutes acceptance of the revised Terms.

16. Contact Information

For inquiries, reach us at: