It works in 2 ways.

1) Upon immediate activation, your Mango9 local or toll free number can route calls to multiple numbers, either simultaneously or in a specified order or, alternatively, record and save voice messages 24-hours-a-day. You can screen and block calls or route calls to any telephone on the fly.

2)Online business tools include call logs, internet fax, call recording, voicemail to email, one touch dialling, Click to Call widget, user-friendly system maintenance tools and the unique Mango9 Online Operator Panel, which is your company’s communication command center for real time call control.

In order to use our services it is necessary for you to have some type of high speed or Broadband Internet service available. It can be through Cable Internet, DSL, Wireless, Satellite, or T1. Also you need to have a VoIP enabled software or hardware, a softphone, or an IP Phone to be able to make and receive calls.

It works in two ways.

1) We give you a complete e-fax experience. Where you come login to our web portal to send and receive faxes by scanning documents for sending. Incoming faxes will go to your email inbox also so you can print them out if you have to.

2)Additionally, Mango9 offers a FAX device, which can work with your physical fax device to allow sending faxes with high reliability and maximum resolution using Patented Secure HTTPS faxing technology which surpasses transmission rates compared to Fax Over IP or FOIP with its reliability.

Our fax device works asynchronously with our e-fax product and allows you to use both your eFax and your fax machine in the office for faxing purposes.

There are 3 ways to do call forwarding.

1) Depending on your phone model. You may select forwarding right from your phone and all calls to this extension will forward to the chosen number.

2)However, if your extension is a part of a ring group or a queue then you can login to your account at yourcompany.Mango9.com and select forward to a certain number.

3)You can use a feature called follow me. Follow me allows you to simultaneously or sequentially call a mobile phone number.

You can call *97 from your phone or you may call *98 from any other phone or simply press and hold 1 key on the keyboard of your app. Your extension’s pin code must be entered.

Mango9 allows you to monitor your employees using our interactive operator panel.

Voicemail to email allows you to receive your voice mails as MP3 attachments. You can play the attachments on your smart phone right after the voicemail is left. Therefore, saving you time for returning business messages on time and if your clients need your help you know it right away. Thanks to our voicemail to email service included in your Mango9 service.

Yes, We do offer International calling on individual basis and it is turned off by default. If you have to call international contact our international calling department to activate your account manually. Please NOTE all new accounts must prepay for international calling to prevent fraud.

Mango9 offers smart block feature, which allows you to block numbers from calling you. If you are receiving random calls from short numbers i.e. 100 or 1000 please open a trouble ticket and will reconfigure your firewall to ban random IP calls to your phones.

It works in 3 ways.

1) Your better option to request support is by opening a trouble ticket since we have to document all issues and support tickets have a higher priority.

2) You can call us at 1-844-400-0007 and choose option 1.

3)Send us mail to support at mango9.com.

In most cases this may have to do with NAT (network address translation). Please contact our tech support department or open a trouble ticket.

Yes. You can use your own phones with our service as long as it is voice over IP or otherwise known as standard SIP phones.

Some providers like RingCentral, or Vonage often lock the phones and modify firmware to render them useless if you owe them money.

SMS messages on local phone numbers are free for incoming.

However sending messages from local phone numbers does not allow mass or bulk messaging when recipient number exceeds 250 per day! (Carriers are working to increase this limit Nationwide. It is a work in progress industrywide.

If the need arises to reach out mobile numbers in mass quantities a toll-free number is recommended where Delivery reports are much more accurate and deliverability closer to 99%.

Yes. It's essential for businesses to register their phone numbers for Application-to-Person (A2P) texting not just to comply with federal rules, but also to ensure close to 100% message delivery. This registration is a must to align with the law and to guarantee that your messages reach your customers effectively. By registering, you're playing by the rules and significantly boosting the chances that your communications will be successfully delivered and seen by your audience. It's a key step in maintaining both legal compliance and effective customer engagement. Businesses that engage in unregistered texting can face significant fines. This is because unregistered texts often violate carrier and regulatory guidelines. These fines are imposed to discourage spam and unauthorized messaging, ensuring that all communications are legitimate and compliant. In summary, registering helps avoid costly fines and ensures adherence to legal and industry standards.

Therefore it is important to work with a professional provider that understands the laws and can advice you to properly tailor your SMS campaigns to avoid any kind of violation.

If properly managed, SMS can be a vital marketing or a mass communication channel.

Thanks to our state of the art software you can manage lists properly and categorized opt out, DND(do not disturb) and auto remove functionality.

Consult our sales department for your specific need.

No, we have a per message rate for every incoming message for toll free numbers. Moreover, while today’s climate in the telecom industry is still evolving around this. Toll-free numbers are a real solution for mass campaigns!

On the flip side of this, local numbers can be great for chat and chat integration with artificial intelligence( chat bots) because your business landline will be able to receive free incoming messages!

Custom integration services are offered through our sales engineering department.

Our network operations and emergency supportare open 24/7 basis.

Regular telephone support is open from 6 AM to 6 PM Pacific Standard Time.

Our provisioning department usually is able to roll out service immediately. Sign up, download our apps, scan the QR code under the profile section of your account located in the extension tab. Tada, you are connected and you can make and receive your important business calls.

In most cases if your order falls in the second half of the day the following morning we will pick up and provision your account successfully.

Depending on your existing carrier. It usually takes between 5 to 7 business days to port over your existing numbers to our end. We will need a copy of your existing bill for porting your existing numbers out to Mango9. We will notify you upon successfully porting your numbers.

Yes, absolutely! You can keep all your existing phone numbers.

t usually takes between 5 to 7 business days to port over your existing numbers to our end. We will need a copy of your existing bill for porting your existing numbers out to Mango9. We will notify you upon successfully porting your numbers.

No, please DO NOT cancel service until we port your phone numbers to Mango9. Otherwise you will risk losing of your phone numbers. Some providers may release your numbers immediately after you cancel service.

Yes, Mango9 provides Mobile and desktop Applications for you and your employees on 4 platforms FREE of extra charges or fees.

Yes, International calling is enabled on a case by case basis. Please contact support for enabling international calling.

Yes, we do offer commitment agreements as well on a custom basis for circumstances that necessitate it but it’s not necessary at all.

Yes, SLA is available for enterprise clients demanding uptime. We do not settle for anything less than 100% uptime.

Yes, Mango9 offers a powerful JSON or REST based API to be integrated with web services and for custom integration solutions.

Yes,in certain scenarios where it is impossible to use our apps. However, our core services are intended to be used device-less allowing you to utilize our applications for making and receiving calls.

Yes, Mango9 allows calling of all 50 states in United States and Canada for one low monthly cost. We do not place any limits on your calling or calling habits. Feel free to call all you want.

We will bill you once your service is up and running. This is to ensure that you get a smooth transition and are happy with our services.

We are 24/7 our office is open around the clock and our network operations team works in our 4 global locations to have 365 coverage for all of our clients worldwide. Our customer service is based in United States and quality of service is of utmost importance to us.

You can have multiple IVR‘s ,multiple ring groups, call recording, and many great features all inclusive.

We will keep your recorded calls for one year. Additionally, extra storage may be purchased through our sales department if you need longer storage or you may go ahead and download all your files at the end of every year to your computer.

If you have access to your portal please login and go to app/CDR where all recordings are.

No, you must log into your account and specifically enable call recording. You must also follow state and federal laws regarding disclosure and legality of recording calls in your state .

All of our calling and texting plans are unlimited for regular business use. Mass campaigns are billed on a per message basis.

No, there are no cancellation fees. We are confident about the quality of our service. Thus, there are no cancellation fees if you own your equipment.

Unless there is a commitment or an agreement. In that case it will be decided based on the agreement.

If you are using HD Voice per call 105/kbps per concurrent call.

In cases where bandwith is limited. Our compression codec can deliver standard voice using as little as 35/ kbps per call.

Contact our support department and open a trouble ticket. For your security we will manually reset your username and password.

We only bill credit and debit cards that bear the Visa, MasterCard, Discover as well as American Express logos. Please Note: We do not offer paper billing at this time.

Immediately, you may start making and receiving calls after sign up.