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Customer service is the backbone of every business, regardless of industry. Providing robust customer service, you will gain loyal and lifetime customers for your business. We have covered the role of VoIP phone system in increasing customer satisfaction, which in turn will provide you with a positive reputation among your clients. Have you ever wondered how you can enhance your customer service? You should start with improving your business communication. There are a lot of communication channels like email, social media, chat, and phone calls. Can you guess which one remains on top? Sure, phone calls. Telephony remains an important component of customer support. It is the first thing that comes to every customer’s mind when they seek information or support. Making it easy and fast to reach you is critical for better customer experience. There are a lot of tools that can enhance your customer service, starting from CRM integration, live chat, ticketing support, and ending in online portal, and cloud phone service. Do you want all these tools available under one roof? That’s possible. VoIP phone system gives you the ability to achieve all your goals concerning your customer service. VoIP decrease delays and irritating voicemail, enables reaching the right extension, and receiving the right answers in the possible minimum time. All of these benefits contribute to customer satisfaction.

HOW TO IMPROVE CUSTOMER SERVICE WITH VOIP?

VoIP is a perfect tool to improve client-business interaction. With VoIP, you can have the ultimate technology boost your customer service. Cloud-based phone service provides businesses with the ability to offer superb customer service. It is good not only for small businesses to add layers to their phone system but also for large businesses to maximize their efficiency. Here are the ways VoIP phone system can improve your customer service: 

Serving your customers regardless of time and day

VoIP enables 24/7/365 customer service to meet customer demand in a timely manner. With enterprise-grade VoIP features you will be able to forward, route, or transfer calls to the appropriate department at any time of a day. Your customers will be able to call on weekends, any time of day, and your employees will be available for them. VoIP is flexible enough to support teams from all over the world. If your business has branches in different regions or countries of different time zones you can use VoIP to route the calls to the appropriate branch. This will increase your customer retention rate.

Setting automatic responses for your customers

Businesses can make the most of Interactive Voice Response (IVR) that all VoIP vendors provide. IVR is set to route callers appropriately to their desired extension. There is no need to call from one department to another, customers simply choose the department or extension they want to contact through IVR. This will not only help avoid customer frustration because of endless transfers, but also you will save time on talking to customers and routing them to the right destination manually.

Using your email in your favor

VoIP breaks down the barriers of sticking to one location and waiting for your faxes or voicemails to reach you. Your customers will always be able to reach out even when you are away from your office. You will get both your voicemails and faxes straight into your email. Many VoIP vendors offer both of these great features to maximize your productivity. Voicemail to email and fax to email are two advanced features to keep you reachable for your customers anytime and anywhere. Your employees can work from their favorite café, at home, or anywhere they wish without any hassle.

Monitoring and analyzing your customer service

VoIP phone system provides monitoring solutions. With call monitoring you can listen to your live calls. You will be able to analyze your employees’ performance and make data-driven decisions. You will be able to find out the weak points of your employees and customer service and take actions to improve them.

Answering every single call with VoIP

VoIP does not bear any unanswered calls; thus, it provides features like call forwarding and find me, follow me to catch all your possible calls. This will give businesses ultimate flexibility to answer all their calls regardless of their location and time. VoIP minimizes the number of voice messages because more calls are answered. On average, employees waste their time on call back. Instead, you can answer the call on time and increase customer satisfaction.

Integration with customer service software platform

VoIP enables businesses to enhance their customer service by integrating with customer service software platforms. VoIP system can catch information about a caller and convey it to customer support. When a customer calls your company, their information will be pulled up, it will check details about the caller and existence of previous interactions. In case there is no data of a caller, your employees can ask for the information and update it in real-time. The information provided by customers will be stored in your database and can be accessed whenever needed. Your employees will have much more information at their fingertips. It is no longer necessary for a customer to repeat themselves. This will not only help you improve customer experience but also cut calling time. Integrating VoIP phone system with CRM or any other customer service tool will benefit your customer service. Customer service is critical for your company’s image. Do not let your image suffer from poor customer support. VoIP system ensures a 360-degree view of the customers and the smooth functioning of your business. It is true that you don’t get a second chance to make a first impression. Try to make a good impression right from the start. Streamline your customer service and enhance customer satisfaction rates with VoIP phone system.

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