VoIP has been a fast-growing market over recent decades. VoIP has become increasingly popular among businesses not only because it’s cost-effective in comparison with traditional PSTN, but also because VoIP comes with a rich set of features that are in high demand. For most companies, switching to VoIP has been a ground-breaking decision as they enjoy cost–effectiveness, high level of mobility, and elastic scalability VoIP technology enables. However, there are still some businesses that have misconceptions about VoIP technology and avoid making an important move toward switching to VoIP. VoIP is a relatively new technology. It’s okay to have misconceptions, which need to be thoroughly clarified. Yet, there are several myths floating around. Let’s myth-busting some of them together.


It’s obvious that VoIP installation is much cheaper than traditional options. No hardware, no scaling costs, no licensing cost per extension, etc. VoIP phone system can actually help you significantly cut your monthly phone bill, which is continuous costing.  VoIP also gives you ultimate mobility you couldn’t even dream about. Let us explain. Your remote workers will always be in touch without any additional cost and regardless of their location. This is because best-in-class vendors provide unlimited calling nationwide plus Canada. Some of them include this benefit in their premium packages. With mango9, you can enjoy it no matter what plan you prefer.


At first glance installing a VoIP system may seem a process full of hassles; however, take a minute and look for vendors that provide simple installation instructions. You don’t have to be a tech-savvy engineer or IT pro to have your VoIP system up and running. However, the installation trainings and fanatical tech support is most often available. mango9's VoIP service is designed as a plug-and-play solution for small and mid-sized businesses.  When switching to VoIP phone service there is no need to buy new hardware. You can easily activate your local or toll-free phone number with the help of our support team. Even more importantly, you can port your existing number at no extra cost. First, you need to get an authorization letter for your new provider. Then, let us handle the remaining hassles.


Poor quality of voice, some missing words, noticeable gaps in speech, delays in the sound, blah, blah, blah... These are the main excuses businesses use to justify why they are still using traditional PSTN. This misconception basically comes from not being well informed about how VoIP technology works. Let’s describe without digging down into the technical details.  As the name already implies, voice transmits over IP. To put it simple, voice is converted into data via IP phones or similar technology. This converted data then runs through the Internet in discrete packages. In each package, there is a piece of information you are sending. In the end, the transmitted data recovers its original form. Today’s Internet is faster than ever. Consequently, data travels faster. Thus, you’re enjoying crystal-clear conversation through VoIP.


It’s obvious how beneficial VoIP can be for large corporations who own their separate call center. Features like ring groups, call transfer, and music on hold are perfect solutions to deliver best-in-class customer service. However, there is a misconception that VoIP is too complex and too advanced for small businesses. Yes, it’s advanced but as simple as pie and as user-friendly as possible for the phone system. This is the most popular myth because VoIP is designed so that small and mid-sized businesses reap even more benefits. VoIP delivers best-suit features for small and mid-sized businesses, ensuring high-level of mobility and flexibility. Let’s bring some examples. IVR or auto attendant with their ability to route calls to different departments lets your company look bigger. What if you don’t even have an office and your business is just a group of few remote workers?  No worries. Find me/ follow me feature allows your remote workers to be always available no matter how far away they are. VoIP is especially necessary for future-proof small businesses to keep up with technology advancement and ongoing competition. Still have doubts?


Unlike traditional PSTN, VoIP works over the web and it makes many businesses think it’s not secure in terms of data transmission.  On the other hand, every day these businesses send emails including their confidential information, access to the bank accounts, and make purchases inputting credit card ID, etc. Here the question arises: why is VoIP the subject of security concerns? You should also consider that VoIP providers are improving their encryption technology all the time to ensure solid business communication between you and your partners or clients.  That’s why to make sure your company’s phone system is in secure hands, your providers should ensure security plans for IP telephony and VoIP services. Switch to mango9 and we will breakdown all the myths about VoIP.

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