Do you want to receive calls from your clients even when you are away from your office? No problem, we've got great news for you. This is quite possible, all thanks to one of the most used and common features of VoIP known as call forwarding. This feature is quite popular among users. The major reason why it is incredibly popular is because it offers the flexibility that most people are striving for. You don't need to sit in your office all day long simply because you have some important calls to attend to. With VoIP's call forwarding, you can answer your calls anywhere, any time, and from any smart device.
Now, let's get a little more insight on what call forwarding is really about and how it is used.
WHAT IS CALL FORWARDING?
Call forwarding is a basic phone feature that allows you to forward (redirect) all of your incoming calls to another extension or phone number. The phone number can either be a mobile number or a landline phone. Usually, your callers will not be aware of the forwarded call; this means that they won't know that their calls have been forwarded to another extension or phone number. If the calls are not answered, they will be automatically pushed to voicemail. Call forwarding also provides an advanced feature known as find me, follow me. This feature allows you to create a list of numbers that will ring sequentially or simultaneously.
This will serve as a great advantage to your remote employees as they will be easily accessible while on the road.
HOW DOES CALL FORWARDING WORK?
The benefits of call forwarding can be enjoyed in different situations. Whether you are planning to take a long vacation or you are rushing out of your office to attend to an urgent situation, you can still get all of your calls. All you'll need to do is forward your office's incoming calls to your cellphone, and you'll receive your calls just like you would if you were in the office. A single button can set this up for you, then you'll dial the number which you would like your calls to be forwarded to. Could it be any simpler?
Turning the call forwarding feature off is quite easy and you can do that whenever you want. You can also change the number you want your calls to be forwarded to whenever you want.
When dialing the number you intend to forward your calls to, ensure that you dial the correct number. Should you misdial it, your callers will get nothing but a busy tone.
WHAT BENEFITS CAN BE DERIVED FROM CALL FORWARDING?
Call forwarding is equipped with a nice set of benefits that can be enjoyed by your business. Some of these benefits are highlighted below;
Before the advent of call forwarding, all you could have hoped for was a voicemail. Now, you can get all of your incoming calls on the forwarded number, thereby missing no calls at all. Your employees will be within reach and they'll be able to communicate directly with your customers. This will, in turn, increase their productivity.
For a lot of industries, sitting in a cubicle is not the right way to work. That's why they travel around a lot; they are always on the go. For companies like this, incorporating the call forwarding feature into their daily activities is the best thing to do. Now, your employees will be able to forward their extension calls straight to their cell phones, which will, in turn, provide them with the mobility to be on the go at their convenience. To make it better, there will be no disruption between customer service and mobility since your employees will be readily available to provide answers to their clients' questions. These important calls will follow them wherever they go.
You will not only be able to forward your office calls to your employees' phones, you'll also be able to transfer their phone calls to the office phones. For instance, let's assume you have an office and a lot of remote workers working in different regions with their local phone numbers, the call forwarding feature provides you with the ability to be able to forward calls from their local numbers to your main office number. This will provide you with trust and professionalism as your customers will appreciate your "presence" in their local area.
Be up to date and never let an important call go unanswered. Make use of call forwarding so that your clients will be able to reach you conveniently.
Do you want to learn more about the advanced feature of call forwarding? Stay tuned for our next topic on Find me, Follow me!